By continuing, you agree to receive offers and accept our Privacy Policy and Terms of Service.
Use this code at checkout. Click the code or the button to copy it.
Contact us directly on Discordfor faster support.
Our charms feature vibrant, full-color printing on solid acrylic. Each piece is custom-cut to fit the unique outline of your artwork, ensuring a perfect, professional finish for every design.
Yes, we can. However, if your artwork includes text, you must provide a separate design for the back; otherwise, the text on the back will appear mirrored. For double-sided designs, please place the front and back artwork on separate layers.
Our default keyring hole size is 2.8 mm for the inner ring.
For special accessories, the hole size is 4.2 mm for the inner ring.
Yes. At Customew, we are committed to sustainability. Our charms are crafted from recyclable, odor-free acrylic, providing an environmentally conscious choice without compromising on quality.
Our standard acrylic charm sizes range from 1" to 4".
The maximum possible size is 297 mm × 420 mm.
For charms exceeding 4", please contact our sales team for a custom quote.
Our acrylic charms are 3mm~8mm thick.
Our minimum for acrylic charms is just one, with no limit on the maximum order quantity.
Each charm is individually wrapped in an OPP bag and shipped in a protective bubble mailer to ensure it arrives in perfect condition.
Yes, you can select from a variety of keychain styles to perfectly suit your needs.
Leave the technical stuff to us! We tailor precise cutlines for every order to ensure full machine compatibility. No self-adjustment is required from your side.
Our custom stickers are fade-resistant for up to 2 years, and the printing is water-resistant as well.
Yes, our custom stickers are weatherproof. They're able to withstand exposure to wind, rain, and sunlight. Our stickers are coated with a protective laminate that makes them highly durable and resistant to fading and water.
We offer custom sticker starting at just 10 pieces.
Please use the longest dimension of your artwork to determine the final size category.
Yes! Our stickers work best with permanent markers or ballpoint pens. We recommend letting the ink dry for a few seconds to prevent smudging.
You can arrange your designs however you like within the size range, provided there is a 10 mm gap between each design.
You can also order custom stickers as large as 297mm×420mm.
Definitely! You have full creative control. The background can be printed in full color and include custom details like your website, social media handles, or email address.
Holographic stickers are printed on a unique vinyl with an eye-catching rainbow effect that shifts with light and perspective. They are just as sturdy as our original stickers, but with an added iridescent shine.
The design edge is required to leave 3 mm.
If you want to do a bleeding free (no white edge), you need to expand the design by 3 mm.
you can leave a detailed note in the "Order Notes" section on the shopping cart page.
Our stickers are designed to be durable and peel off in one piece without tearing. For any minor residue, simply use a standard adhesive remover (like Goo Gone) or soapy water for a clean, mess-free finish.
Yes,can print gradients for your stickers as long as you provide gradients for your design.
The minimum quantity for custom button pins is 1
Each pin is individually wrapped in an OPP bag and shipped in a sturdy box for maximum protection. Looking for a premium touch? We also offer fully customizable backing cards to elevate your brand.
These pins feature a holographic glitter base that shines through the transparent areas of your artwork. By adjusting the opacity of your design, you can control the sparkle levels for a truly dazzling, multi-dimensional effect.
The product itself does not emit light, but it does reflect light.
Yes, can print gradients on your pin as long as your design provides gradients on it.
Notes:
1.Front & Back Design
If your product has double-sided printing, please place the front and back designs on separate layers.
2.Size Information
The charm size includes the border and hole, measured from the longest edge of the design.
3.Text in Design
If your design includes text, please select “Double-sided different designs” to ensure the text on the back side appears correctly and is not mirrored.
4.Borderless Charms
Please leave a 0.5 mm bleed area with background color for cutting.
There is no need to draw a cutline—just upload your design with the background, and our designers will create the cutline for you.
5.Gradient / Semi-Transparent Effects
If your design includes semi-transparent or gradient effects, place them on a separate named layer, or name your file with “semi-transparent” and leave a note with your order.
For light colors, avoid overly pale shades. We recommend using a slightly darker background to prevent unwanted transparency.
Select your product options and enter the quantity on the product page.
The discount calculator on the page will automatically show the discounted price.
After adding the item to your cart, the cart will also display the updated discount.
The more items you order, the greater the discount you receive.
Credit card (Visa, Mastercard, Maestro, JCB, American Express, Discover, Diners Club, UnionPay), PayPal, Klarna, Apple Pay, Google Pay
We have a number of delivery options available for the safe transit of your goods.
Check Order Status
You can log in to your account to check the status of your order at any time.
Payment & Order Processing
Once your PayPal payment is received, we will begin processing your order. If there is any issue with the order information, we will contact you by email before proceeding.
Order Status Examples
Your order may show the following statuses:
Pending
Processing artwork proof
Please confirm your artwork proof
On production (estimated delivery time: xx/xx – xx/xx)
Shipped (Tracking number: XXXXX)
Artwork Proof Confirmation
We will send the artwork proof for confirmation when the order status is “Processing artwork proof.”
Every order will receive an email confirmation before production begins.
Large Orders or Special Requests
If your order contains more than 5 items (such as keychains, buttons, standees, stickers, pillows) or includes special requirements, we will send you proofs or cutlines by email within 2–7 business days after payment for approval.
Please Note: The file upload limit is 100 MB. Files exceeding this limit cannot be uploaded, and a "413: File Too Large" error page will be displayed.
If your file is larger than 100 MB, you can still add products to your cart and use one of the following methods:
In the event of a problem (such as defective items or incorrect quantities), please contact us within 72 hours of receiving your order.
Please email your proof to: support@customew.com
No, changes cannot be made once the digital proof has been approved. Please carefully review your confirmation drawings before approval. Once confirmed, your order is automatically added to our production queue to ensure the earliest possible shipment. If modifications are requested after approval, a reprint fee (or the cost of the scrapped materials) will be required.
What should I do if my card is declined?
Yes, our design reuse feature makes it easy to use previous artwork for new orders. After choosing a product, size, and quantity, you can choose to upload new artwork or select a past design.
What if I want to use a previous design?
You can leave a note when placing your order, for example: "Please use the same design as my previous order #CUSTOMEW12345." (There is a note input box in the lower-left corner of the shopping cart).
We make it easy to cancel your order or individual items at any time before you approve your proofs. Please note that once a proof is approved, the order can no longer be canceled.
To request a cancellation, please contact our customer service team via email.
Please note: Once all proofs are approved and an order has entered production, cancellation is not possible. Since reorders skip the proofing stage and go straight to production, they also cannot be canceled.
At Customew, we maintain a strict "No-Compromise" quality standard. Every file—even for a single-item order—undergoes a manual technical audit. Our team verifies critical vitals to ensure your artwork is production-ready:
We respect your original artwork and will not make any modifications to your design. This rigorous review process is simply our way of guaranteeing that the final product meets the highest possible quality standards.
We cannot help you design custom stickers, pins, or acrylic products from scratch. However, if you have an existing design, we can make minor changes to it as required during proofing (e.g., we can add your website address or modify the borders).
We implement a Triple-Check System to ensure every piece meets our high standards:
Your Guarantee: Every order is backed by a 60-day Quality Warranty. If you encounter any issues, we’re here to make it right.
To ensure maximum color accuracy, we exclusively print in CMYK. If your artwork is submitted in RGB, it will be automatically converted to the closest CMYK match.
Pro Tip: Since RGB has a wider color gamut than CMYK, some vibrant neon or electric tones may shift. For the most predictable results, we recommend designing your files directly in CMYK mode.
To ensure you don't miss important email notifications from CUSTOMEW—including order updates, proofing, and shipping information—please follow these steps if our emails are going to your spam folder:
① Find the CUSTOMEW email in your spam or junk folder.
② Open the message and click the “Not Spam” or “Not Junk” button. This will move the current message (and future notifications) directly to your inbox.
Honestly my absolute favorite product that I've ordered! It's so adorable and the heart magnet is very strong as well. I love it so much! 💖
The quality is so good! Very clean edges, and amazing colours. The only small issue I had was that the base wasn't fitting in, but I managed to anyway. Otherwise, it's really nice and I love it.
