1. Select the product options (material, process, size, accessories, quantity) and upload your artwork.
2. Add the item to your cart.
3. Enter your shipping address.
4. Choose a shipping method.
5. Complete the payment.

Notes:

• Different products, processes, or accessories require separate artwork uploads and should be added to the cart individually.
• If there is an issue with your uploaded file, we will contact you to correct it.
• The default hole position is directly above the design. Please leave a note if you need a different placement.
• Orders with special hole requests or more than 10 items will be confirmed by email before production.

1.Front & Back Design
If your product has double-sided printing, please place the front and back designs on separate layers.

2.Size Information
The charm size includes the border and hole, measured from the longest edge of the design.
3.Text in Design
If your design includes text, please select “Double-sided different designs” to ensure the text on the back side appears correctly and is not mirrored.
4.Borderless Charms
Please leave a 0.5 mm bleed area with background color for cutting.
There is no need to draw a cutline—just upload your design with the background, and our designers will create the cutline for you.
5.Gradient / Semi-Transparent Effects
If your design includes semi-transparent or gradient effects, place them on a separate named layer, or name your file with “semi-transparent” and leave a note with your order.
For light colors, avoid overly pale shades. We recommend using a slightly darker background to prevent unwanted transparency.

Select your product options and enter the quantity on the product page.

The discount calculator on the page will automatically show the discounted price.

After adding the item to your cart, the cart will also display the updated discount.

The more items you order, the greater the discount you receive.

Credit card (Visa, Mastercard, Maestro, JCB, American Express, Discover, Diners Club, UnionPay), PayPal, Klarna, Apple Pay, Google Pay

We have a number of delivery options available for the safe transit of your goods.

Check Order Status

You can log in to your account to check the status of your order at any time.

Payment & Order Processing

Once your PayPal payment is received, we will begin processing your order. If there is any issue with the order information, we will contact you by email before proceeding.

Order Status Examples

Your order may show the following statuses:


Pending


Processing artwork proof


Please confirm your artwork proof


On production (estimated delivery time: xx/xx – xx/xx)


Shipped (Tracking number: XXXXX)

Artwork Proof Confirmation

We will send the artwork proof for confirmation when the order status is “Processing artwork proof.”

Every order will receive an email confirmation before production begins.

Large Orders or Special Requests

If your order contains more than 5 items (such as keychains, buttons, standees, stickers, pillows) or includes special requirements, we will send you proofs or cutlines by email within 2–7 business days after payment for approval.

Please Note: The file upload limit is 100 MB. Files exceeding this limit cannot be uploaded, and a "413: File Too Large" error page will be displayed.

If your file is larger than 100 MB, you can still add products to your cart and use one of the following methods:

1. Email: Send your files to our official email: support@customew.com
2. Cloud Link: Copy a link to your file (e.g., from Google Drive) and paste it into the order notes in your shopping cart.

In the event of a problem (such as defective items or incorrect quantities), please contact us within 72 hours of receiving your order.
Please email your proof to: support@customew.com

No, changes cannot be made once the digital proof has been approved. Please carefully review your confirmation drawings before approval. Once confirmed, your order is automatically added to our production queue to ensure the earliest possible shipment. If modifications are requested after approval, a reprint fee (or the cost of the scrapped materials) will be required.

What should I do if my card is declined?

• Double-check that your card information is correct.
• Contact your bank and ask them to approve the transaction. They can usually see the attempted charge and explain the reason for the decline.
• Try an Alternative Payment Method: You can also try paying with PayPal. Even without a PayPal balance, you can often pay using your credit card via PayPal's guest checkout. In some cases, a card declined by our direct payment system may still work through PayPal.

Yes, our design reuse feature makes it easy to use previous artwork for new orders. After choosing a product, size, and quantity, you can choose to upload new artwork or select a past design.

What if I want to use a previous design?
You can leave a note when placing your order, for example: "Please use the same design as my previous order #CUSTOMEW12345." (There is a note input box in the lower-left corner of the shopping cart).

We make it easy to cancel your order or individual items at any time before you approve your proofs. Please note that once a proof is approved, the order can no longer be canceled.

To request a cancellation, please contact our customer service team via email.

Please note: Once all proofs are approved and an order has entered production, cancellation is not possible. Since reorders skip the proofing stage and go straight to production, they also cannot be canceled.

At Customew, we maintain a strict "No-Compromise" quality standard. Every file—even for a single-item order—undergoes a manual technical audit. Our team verifies critical vitals to ensure your artwork is production-ready:

• Pixel Clarity: Ensuring resolution is high enough for a crisp, professional print.
• Vector Precision: Checking that cutlines are optimized for machine recognition.
• File Completeness: Verifying all necessary accessory and printing files are present.

We respect your original artwork and will not make any modifications to your design. This rigorous review process is simply our way of guaranteeing that the final product meets the highest possible quality standards.

We cannot help you design custom stickers, pins, or acrylic products from scratch. However, if you have an existing design, we can make minor changes to it as required during proofing (e.g., we can add your website address or modify the borders).

We implement a Triple-Check System to ensure every piece meets our high standards:

• 1.Production Check: Real-time monitoring of print and cut precision.
• 2.Packaging Check: Inspecting every item for surface defects and protection.
• 3.Dispatch Check: Final verification of order accuracy before shipping.

Your Guarantee: Every order is backed by a 60-day Quality Warranty. If you encounter any issues, we’re here to make it right.

To ensure maximum color accuracy, we exclusively print in CMYK. If your artwork is submitted in RGB, it will be automatically converted to the closest CMYK match.

Pro Tip: Since RGB has a wider color gamut than CMYK, some vibrant neon or electric tones may shift. For the most predictable results, we recommend designing your files directly in CMYK mode.

To ensure you don't miss important email notifications from CUSTOMEW—including order updates, proofing, and shipping information—please follow these steps if our emails are going to your spam folder:

① Find the CUSTOMEW email in your spam or junk folder.
② Open the message and click the “Not Spam” or “Not Junk” button. This will move the current message (and future notifications) directly to your inbox.