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CUSTOMEW HELP CENTER
From artwork to delivery, find the answers you need.
Choose a topic to find detailed guides and answers.
Proof timing, revisions and approval.
Try a simpler word, like “proof”, “shipping” or “discount”. You can also browse our topics or ask our team.
Our team is here to help with your order,
artwork or any other questions.
Live support: 24 hours, Monday–Friday (GMT+8).
Our charms feature vibrant, full-color printing on solid acrylic. Each piece is custom-cut to fit the unique outline of your artwork, ensuring a perfect, professional finish for every design.
Yes, we can. However, if your artwork includes text, you must provide a separate design for the back; otherwise, the text on the back will appear mirrored. For double-sided designs, please place the front and back artwork on separate layers.
Our default keyring hole size is 2.8 mm for the inner ring.
For special accessories, the hole size is 4.2 mm for the inner ring.
Yes. At Customew, we are committed to sustainability. Our charms are crafted from recyclable, odor-free acrylic, providing an environmentally conscious choice without compromising on quality.
Our standard acrylic charm sizes range from 1" to 4".
The maximum possible size is 297 mm × 420 mm.
For charms exceeding 4", please contact our sales team for a custom quote.
Our acrylic charms are 3mm~8mm thick.
Our minimum for acrylic charms is just one, with no limit on the maximum order quantity.
Different designs can be combined for a quantity discount when the product, size, finish and accessories (including the keychain attachment or clasp) are the same.
For example, 10 pieces of one design and 20 pieces of another with identical specifications count as 30 pieces for the applicable quantity price. Different specifications are calculated separately.
Each charm is individually wrapped in an OPP bag and shipped in a protective bubble mailer to ensure it arrives in perfect condition.
Yes, you can select from a variety of keychain styles to perfectly suit your needs.
Leave the technical stuff to us! We tailor precise cutlines for every order to ensure full machine compatibility. No self-adjustment is required from your side.
Our custom stickers are fade-resistant for up to 2 years, and the printing is water-resistant as well.
Yes, our custom stickers are weatherproof. They're able to withstand exposure to wind, rain, and sunlight. Our stickers are coated with a protective laminate that makes them highly durable and resistant to fading and water.
We offer custom sticker starting at just 10 pieces.
Please use the longest dimension of your artwork to determine the final size category.
Yes! Our stickers work best with permanent markers or ballpoint pens. We recommend letting the ink dry for a few seconds to prevent smudging.
You can arrange your designs however you like within the size range, provided there is a 10 mm gap between each design.
You can also order custom stickers as large as 297mm×420mm.
Definitely! You have full creative control. The background can be printed in full color and include custom details like your website, social media handles, or email address.
Holographic stickers are printed on a unique vinyl with an eye-catching rainbow effect that shifts with light and perspective. They are just as sturdy as our original stickers, but with an added iridescent shine.
The design edge is required to leave 3 mm.
If you want to do a bleeding free (no white edge), you need to expand the design by 3 mm.
you can leave a detailed note in the "Order Notes" section on the shopping cart page.
Our stickers are designed to be durable and peel off in one piece without tearing. For any minor residue, simply use a standard adhesive remover (like Goo Gone) or soapy water for a clean, mess-free finish.
Yes,can print gradients for your stickers as long as you provide gradients for your design.
The minimum quantity for custom button pins is 1
Each pin is individually wrapped in an OPP bag and shipped in a sturdy box for maximum protection. Looking for a premium touch? We also offer fully customizable backing cards to elevate your brand.
These pins feature a holographic glitter base that shines through the transparent areas of your artwork. By adjusting the opacity of your design, you can control the sparkle levels for a truly dazzling, multi-dimensional effect.
The product itself does not emit light, but it does reflect light.
Yes, can print gradients on your pin as long as your design provides gradients on it.
Choose your product, size, finish, accessories and quantity, then upload your artwork. Add the item to your cart, check your selections and notes, enter your delivery details, choose a shipping method and complete payment.
Every custom order receives an emailed digital proof within 48 hours after ordering. Review it before production. Different products, finishes or accessories should be added to your cart separately.
We email your digital proof within 48 hours after you place your custom order. Use an email address you can access, and check your spam or junk folder as well as your inbox.
If you have not received the proof after 48 hours, contact support@customew.com with your order number so we can check it for you.
Your order automatically enters production if the proof remains unconfirmed 48 hours after the proof email is sent. If you approve earlier, production can begin after approval.
Please review the email promptly and request any changes or cancellation before production begins. Check spam folders and contact us if you cannot access the proof.
Yes. Before production begins, proof revisions are free and there is no limit on the number of revisions. Reply to the proof email with your order number and a clear list of changes. Marking the changes on a copy of the proof can help.
When we email a revised proof, a new 48-hour confirmation period starts from that email. Review each new version before approving it.
Yes. Each time we email a revised proof, you have a new 48-hour confirmation period starting from that email.
The revised version is the version to review. Production begins after you approve it, or automatically if that revised proof remains unconfirmed for 48 hours. Please check all requested changes before approving.
1.Front & Back Design
If your product has double-sided printing, please place the front and back designs on separate layers.
2.Size Information
The charm size includes the border and hole, measured from the longest edge of the design.
3.Text in Design
If your design includes text, please select “Double-sided different designs” to ensure the text on the back side appears correctly and is not mirrored.
4.Borderless Charms
Please leave a 0.5 mm bleed area with background color for cutting.
There is no need to draw a cutline—just upload your design with the background, and our designers will create the cutline for you.
5.Gradient / Semi-Transparent Effects
If your design includes semi-transparent or gradient effects, place them on a separate named layer, or name your file with “semi-transparent” and leave a note with your order.
For light colors, avoid overly pale shades. We recommend using a slightly darker background to prevent unwanted transparency.
Choose your product options and enter the quantity on the product page to see the available quantity price. Review the price again in your cart before paying.
Discounts depend on the product and selected options. The price shown for your selections applies; changing a size, finish or accessory can change the unit price.
Yes. Different designs, including acrylic keychain designs, can share a quantity discount when the product, size, finish and accessories are the same. For keychains, the attachment or clasp must also match. Their quantities are combined for that matching specification.
For example, 10 cat keychains and 20 rabbit keychains with identical specifications count as 30 pieces for the applicable quantity price. Different specifications are calculated separately.
Credit card (Visa, Mastercard, Maestro, JCB, American Express, Discover, Diners Club, UnionPay), PayPal, Klarna, Apple Pay, Google Pay
We work with YunExpress and SF Express. Economy and Standard services use the available YunExpress or SF international standard channels; Express services use SF International Express.
Available options depend on the destination and are shown at checkout. A local postal service or delivery partner may complete final delivery. See our Shipping Policy for details.
You can log in to your account to check your order status. After payment, we review your artwork and email you a digital proof for every custom order, regardless of quantity. Please confirm the proof within 48 hours of the proof email being sent. Your order enters production after your approval, or automatically after 48 hours if the proof remains unconfirmed. Production times vary by product and process. Please refer to the production estimate on each product page. The general production range is 5 to 15 business days from the date production begins. Once your order ships, you will receive tracking information.
Production time varies by product, finish, quantity and order complexity. Follow the estimate on the product page you are ordering from; the general range is 5–15 business days from the start of production.
Proofing and shipping are additional. Complex finishes or orders containing several items may take longer. See our Shipping Policy for the full timeline.
For an order containing several products, the production schedule is based on the item with the longest production cycle. The order is shipped together once all items are completed.
Review the estimate for each selected product. If you need some items earlier, contact us before ordering to discuss the available arrangements and any additional costs.
Please Note: The file upload limit is 100 MB. Files exceeding this limit cannot be uploaded, and a "413: File Too Large" error page will be displayed.
If your file is larger than 100 MB, you can still add products to your cart and use one of the following methods:
Contact support@customew.com with your order number, the affected item and quantity, and a clear description of the issue. Keep the packaging and prepare the evidence listed in our Refund Policy.
Eligible manufacturing defects, transit damage, incorrect items and missing items or accessories may qualify for a refund or replacement under Article 5, subject to Articles 6 and 7.
All customers have 60 calendar days from delivery to request support for an eligible issue. Contact us within that period with your order number and supporting evidence.
For a parcel that has not been delivered, contact us when one of the shipping-problem conditions in Article 5.3 applies. The 60-day period is not a blanket change-of-mind return period. See our Refund Policy.
Our current claim requirements ask for your order number, a complete unboxing video, and clear photos showing the product and the issue. For missing items, show the package contents and identify what is missing. For transit damage, keep photos of the packaging as well.
Send the details to support@customew.com and follow our team’s instructions. See Article 7 of our Refund Policy for the full requirements.
Once production begins, the order can no longer be changed or canceled. This applies after proof approval or after automatic production starts at the end of the 48-hour confirmation period.
If you need a different version, contact us to discuss a new order or paid reprint options. Eligible quality, incorrect-item and shipping issues remain subject to our Refund Policy.
What should I do if my card is declined?
Yes, our design reuse feature makes it easy to use previous artwork for new orders. After choosing a product, size, and quantity, you can choose to upload new artwork or select a past design.
What if I want to use a previous design?
You can leave a note when placing your order, for example: "Please use the same design as my previous order #CUSTOMEW12345." (There is a note input box in the lower-left corner of the shopping cart).
Email support@customew.com before production begins. Include your order number and the exact items you want to cancel.
Production starts after proof approval, or automatically when the 48-hour confirmation period expires without confirmation. Reorders follow the same proof process. Once production begins, cancellation is no longer available.
At Customew, we maintain a strict "No-Compromise" quality standard. Every file—even for a single-item order—undergoes a manual technical audit. Our team verifies critical vitals to ensure your artwork is production-ready:
We respect your original artwork and will not make any modifications to your design. This rigorous review process is simply our way of guaranteeing that the final product meets the highest possible quality standards.
We do not create original artwork from scratch. If you already have a design, our team can help with production setup and minor adjustments during proofing, such as borders or simple text changes.
Explain the change you need and provide the original editable file when available. Proof revisions before production are free, with no limit on the number of revisions. Original illustration or a complete redesign is outside this service.
We implement a Triple-Check System to ensure every piece meets our high standards:
Your Guarantee: Every order is backed by a 60-day Quality Warranty. If you encounter any issues, we’re here to make it right.
To ensure maximum color accuracy, we exclusively print in CMYK. If your artwork is submitted in RGB, it will be automatically converted to the closest CMYK match.
Pro Tip: Since RGB has a wider color gamut than CMYK, some vibrant neon or electric tones may shift. For the most predictable results, we recommend designing your files directly in CMYK mode.
Use an email address you check regularly. If an email goes to spam or junk, mark it as Not Spam or Not Junk and add support@customew.com to your contacts or safe-sender list.
Check for a proof within 48 hours after ordering. If you cannot find it, contact us promptly; the proof confirmation period is counted from when the proof email is sent.
Email support@customew.com, use the live chat on our website, or visit our Contact us page. Include your order number if your question is about an existing order.
Live support is available 24 hours a day, Monday to Friday (GMT+8). You can also use our Discord support channel.
