O1. What are acrylic charms?
Acrylic charms are made with a solid, clear acrylic material that can be printed in full color and cut to any shape.
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02.Can you print on both sides of the charm?
Yes, we can. But if there are words in the pattern, you need to provide a back design, otherwise the words in the back pattern will be reversed.Different design for double side, please separate the layer.
03.What is the size of the cut hole on the acrylic charm?
Our default Keyring hole size is 2.8mm for the inner ring.
For special accessories, the hole size is 4.2mm for inner ring.
04.Are acrylic charms recyclable?
Yes, the acrylic material in our charms is recyclable.
05.What are the minimum/maximum sizes for acrylic charms?
Our general acrylic charms sizes are from 1” to 4”.
The maximum size is 297mm×420mm.
If you order charms over 4’’, you can contact the salesman for the detailed price.
06. How thick are your acrylic charms?
Our acrylic charms are 3mm~8mm thick.
07.What is the minimum order quantity and the maximum orderquantity for acrylic keychains?
The minimum quantity for acrylic charms is 1，We don’t have the maximum order quantity.
08.Do acrylic charms have protective film and/or laminate?
every acrylic charm includes a clear, protective film to prevent scratching. Acrylic charms with protective film
09.Do your acrylic charms come with a Accessorles?
You can choose freely from over 30 choices and you can also choose not to buy the accessories.
10.What sizes and shapes are offered for acrylic charms?
Acrylic charms can be printed in full color and cut to any shape.
11. How are acrylic charms packaged?
Acrylic charms are secured in a opp bag or shipped in a protective bubble mailer.
12.can you print fully transparent acrylic charms?
Yes, you can choose different types of keychains according to your needs.
13.Can you print gradients on acrylic products?
14.I want Vograce offers double-sided epoxy,how much is it?
15.Why is the outline of the keychain flle I provided not accepted?
Because we have some strict requirements on the outline of the keychain in our production, it is recommended that you only need to provide the design draft without outline, and the rest will be done by our designers.Thanks !
O1.How long will your stickers last?
Our custom stickers are fade resistant for 2 years. The printing is water resistant too.
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02.Are your stickers weatherproof?
Yes, our custom stickers are weatherproof. They're able to withstand exposure to wind, rain and sunlight. Our stickers are coated with a protective laminate that makes them super durable and resistant to fading and water.
03.What is your minimum order quantity for stickers?
We offer custom sticker starting at just 10 pieces.
04. What type of sticker should I order?
We offer all types of custom stickers: die cut stickers, kiss cut stickers, clear stickers, vinyl stickers, and more. You can choose according to your use.
05. Will your stickers adhere to fabric?
Yes, our custom stickers have a permanent adhesive which adheres to most fabrics. Although, they will not withstand a washing machine and will not have the holding power as an iron-on adhesive would.
06. How do you determine the dimensions of a die cut sticker?
Use the longest edge portions of your design to determine the
07.Can I write on your stickers?
Yes, you are able to write on our custom stickers. We find permanent markers and ballpoint pens work best. Depending on the type of ink used, you may need to give the ink chance to dry before using your stickers.
08.How do I setup a sticker sheet?
You can place designs as you wish in the size range, with an interval of 10mm between the designs
09.Do your acrylic charms come with a Accessorles?
You can choose freely from over 30 choices and you can also choose not to buy the accessories.
10.an I order a few really large stickers?
You can also order custom stickers as large as 297mm×420mm.
11. How are acrylic charms packaged?
A die cut sticker is a sticker that's cut into a unique custom shape to fit a logo or piece of artwork.
12.can you print fully transparent acrylic charms?
Yes, you can choose different types of keychains according to your needs.
13.an you print on the background of a kiss cut sticker?
Yes, you can print on the background of a kiss cut sticker. The background can be in full color or include text (e.g. web address or email address).
14.What are holographic stickers?
Holographic stickers are stickers printed on a unique vinyl with an eye-catching rainbow effect which changes with light and perspective.
Holographic stickers are as sturdy as our original stickers, but with an added iridescent shine.
15.What are the bleeding design requirements of Kiss Cut Stickers Sheets ？
The design edge is required to leave 3 mm.
If you want to do a bleeding free (no white edge), you need to expand the design by 3 mm.
16.How to order stickers without white borders?
① It can be marked in the design drawing.
② Write your request directly in the notes on the shopping cart page.
17.What is the best way to remove old stickers?
The easiest way to remove old stickers is by hand. Our material is durable and will not split into multiple pieces. Most stickers have a strong adhesive, but will come up when removed with force. If there is residue remaining, you may try an adhesive remover such as Rapid Remover to help. Rapid Remover is intended to remove adhesive easily and without the mess.
Other products such as Goo Gone or WD-40 can be helpful, too.
16.Can you print gradients on stickers?
Yes,can print gradients for your stickers as long as you provide gradients for your design.
O1.What is your minimum order quantity for custom pins?
The minimum quantity for custom button pins is 1
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02.How are custom pins packaged?
Custom pins are placed in opp bags and shipped in boxes to prevent damage during shipping. You can also custom the paper cards package.
03.What is your minimum order quantity for stickers?
We offer custom sticker starting at just 10 pieces.
04. What is holo glitter botton pins?
It is our new products which are very rare in the market. The holo glitter film effect at the bottom will be shown through the transparent part of the design, showing the dazzling effect.
05. Will Glitter Holographic Pins shine?
The product itself does not emit light, but it does reflect light.
06. Can you print gradients on pins?
Yes, can print gradients on your pin as long as your design provides gradients on it.
07.Can I write on your stickers?
Yes, you are able to write on our custom stickers. We find permanent markers and ballpoint pens work best. Depending on the type of ink used, you may need to give the ink chance to dry before using your stickers.
01.Can you print RGB colors?
No, we can only print CMYK colors. It's on our roadmap to add support for RGB colors, but we do not know when this will be possible.
When artwork is submitted in RGB, the colors are converted to their closest available matches in CMYK before going to print. If you let us know your desired CMYK values when ordering it will make it easier for us to print your desired colors. Otherwise we will use our judgement to decide the closest equivalents.
Since RGB has a larger range of colors than CMYK, some RGB colors are currently difficult or impossible to match exactly.
Japan Color 2001 Coated CMYK is the default one.
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02. How do you prevent your notifications from becoming spam?
If you have noticed important email notifications from CUSTOMEW about your order, proofing and shipping information going to spam or being blocked, you can take the following steps to help:
①Find the CUSTOMEW email message in your spam or junk folder.
②Open the message and click the “Not Spam” or “Not Junk” button. This should move the current message (and future messages) to your inbox.
03.Are your materials non-toxic?
We use a water based adhesive that is non-toxic. Vinyl is not, however. Also, all of our materials are OSHA compliant.
04.How do I customize Standee? What is its size requirement?
The size entered on the web page is the size of the outer frame.
You need to ensure the size of upright and base and then draw a box to put these two parts into it.
Then the size of the frame is the size you need to enter.
The full version of the size of the decoration is the size of the entire frame, rather than the size of the decoration individual.
If you have specific size requirements can be marked in the design, otherwise the image processor will be equal scale layout.
05.Returns & refunds
We work very hard to ensure that you are 100% satisfied with the products you receive from CUSTOMEW.
If you are not satisfied with any of the products you receive, you have up to 60 days to contact us and provide a clear and concise description of the problem.
Please do not return any product to us unless instructed to do so by a member of the CUSTOMEW team.
We are happy to replace...
A) Goods damaged in the course of transport;
B) Inconsistent with the products or parts specified in your order;
C) The material/size specified or provided in your order is incorrect
If customization has been completed according to your requirements, there will be no refund and return if the problem boils down to the following points
A) Your design;
B) The final result is not as you expected, and you don't like it, etc.
C) After you have confirmed the renderings and have produced them, you decide that you do not want them
D) The address is incorrect and the customs fee is returned without payment
E) The wrong size or process has been ordered
Orders already in production or completed need to be refunded due to your personal reasons, and you need to bear the cost of the part already produced.
Color difference problem can not be avoided, can be proofing first. If the color difference is too big, we can make it again for you.
The sample
We do offer a sample service, and you should expect to produce multiple prototypes of your design before moving into final production. This will give you a clearer idea of what the final design will look like and help you avoid any disappointment once you receive the finished product.
06.How to make semi-transparent design?
Semi-transparent design needs to be set up by yourself, Vograce makes the outline for you.
Need to provide a semi-transparent layer: Set a translucent layer named semi-transparent;
If the color is light, the opacity will be higher, if the color is dark, the opacity will be lowered.