Shipping Policy

Shipping policy

Shipping Policy (Last updated: October 20, 2026)

1. What Shipping and Delivery Options Do You Have?

We offer a variety of delivery options to ensure the safe delivery of your goods. If you see the option of "Delivered Duty Paid" or " tariff-free "delivery, it means that your order qualifies for our pre-paid tariff plan, with no additional procedures or extra fees! For example:

If there are significant changes in the customs policies of the corresponding country/region, we may contact you to handle the tariff separately.

Order Processing & Manufacturing Time

Every custom order receives a digital proof by email before production. Please confirm your proof within 48 hours of the proof email being sent. Your order enters production after your approval, or automatically after 48 hours if the proof remains unconfirmed. Please request any artwork changes or cancellation before production begins.

Production times vary by product and process. Please refer to the production estimate shown on each product page. The general production range is 5 to 15 business days from the date production begins. Artwork preparation, proof revisions, and the confirmation period are separate from production time. Shipping time is additional.

For orders containing multiple products, production time is determined by the item with the longest production cycle. Your order will be shipped together once all items are completed. Complex processes or orders containing multiple items may take longer.

Our common delivery options include:

Carriers & Service Tiers:
We partner with YunExpress and SF Express.
Economy / Standard: YunExpress Special Line / SF International Standard.
Fast / Express: SF International Express.
Available shipping options depend on your destination and are shown at checkout. After customs clearance, final delivery may be completed by a local postal service or a partner courier.

Specific Counter	Fast Shipping	Standard Shipping	Economy Shipping
United States	3-7 workdays (Delivered Duty Paid)	4-10 workdays (Delivered Duty Paid)	5-12 workdays (Delivered Duty Paid)
United States (Hawaii, Alaska, Puerto Rico, etc.)	4-10 days (tariff-free)	-	-
Canada	4-6 workdays 4-6 workdays(DDP)	6-12 days 6-12 days(DDP)	-
Mexico	4-6 workdays 4-6 workdays(DDP)	8-20 days (DDP)	15-30 days
Australia	4-6 workdays(DDP)	6-12 days(DDP)	15-30 days(DDP)
New Zealand	4-6 workdays	6-12 days	15-30 days
United Kingdom	4-6 workdays	5-10 days	-
Austria, Germany, Italy, Belgium, France, Netherlands, Portugal, Spain	4-6 workdays	6-12 days (DDP)	-
Denmark, Luxembourg, Sweden	4-6 workdays	6-12 days (tariff-free)	-
Greece, Finland	4-10 days	6-12 days (tariff-free)	-
Ireland,Poland, Hungary, Bulgaria, Czech Republic, Lithuania, Slovakia, Romania, Croatia, Estonia, Latvia, Slovenia	4-10 days	6-12 days (tariff-free)	-
Norway, Switzerland	4-10 days	8-20 days	-
Qatar, Saudi Arabia, UAE, Jordan, Kuwait, Oman, Bahrain	4-10 days	8-18 days	-
Vietnam, Thailand, Malaysia, Singapore, Philippines	4-6 workdays	5-10 days	-
Iceland, Malta, Serbia, Cyprus, Turkey, Albania, Armenia, Georgia, Gibraltar, Vatican, Moldova, South Korea, Indonesia	4-10 days	15-30 days	-
Brazil, Argentina, Ecuador, Trinidad and Tobago, Jamaica, Uruguay, Costa Rica, Panama, Colombia, Guyana, Chile, Bahamas, Belize, Dominican Republic, El Salvador, Grenada, Guatemala, New Caledonia, Nicaragua, Saint Lucia, Suriname, East Timor, Tonga, Vanuatu, Saint Vincent and the Grenadines, Anguilla, Haiti, Aruba, Bolivia, Paraguay, Papua New Guinea, Fiji, Samoa, Saint Kitts and Nevis, Barbados, Honduras, Guadeloupe, Antigua and Barbuda, Cook Islands, Curacao, Turks and Caicos Islands, Wallis and Futuna, British Virgin Islands, Sint Maarten, Martinique, Peru, Bermuda, Cayman Islands, Montserrat, Morocco, Algeria, Angola, Azerbaijan, Egypt, Kazakhstan, Lebanon, Morocco, Nigeria, South Africa, Bangladesh, Benin, Bhutan, Botswana, Burkina Faso, Burundi, Chad, Djibouti, Swaziland, Ethiopia, Gabon, Ghana, Guinea, Kenya, Kyrgyzstan, Madagascar, Maldives, Mali, Mauritania, Mozambique, Namibia, Nepal, Niger, Cameroon, Reunion, Rwanda, Senegal, Seychelles, Sri Lanka, Togo, Tunisia, Uganda, Uzbekistan, Zambia, Zimbabwe, Congo (Brazzaville), Congo (Kinshasa)	4-10 days	-	20-40 days
Japan, Andorra, Faroe Islands, Greenland, Bosnia and Herzegovina, Liechtenstein, North Macedonia, Monaco, Israel, Brunei, Cambodia, Laos, Guam, Cape Verde, Eritrea, Gambia, Lesotho, Liberia, Malawi, Mauritius, Pakistan, Yemen	4-10 days	-	-

* Swipe left or right to view all shipping channels on mobile devices.

Other parts of the world Please refer to the delivery channel options displayed at checkout. If there are no delivery channel options, please contact your customer service representative to confirm whether local courier services can deliver.

Shipping estimates: The transit times above are estimates for shipping only and do not include production or proofing time. Customs clearance, peak seasons, and carrier conditions may affect delivery. Please refer to the available shipping methods and estimates shown at checkout.

2. Why Didn’t I See the Shipping Options Indicated in ‘1.’ When I Check Out?

No Economy or Standard Shipping:

1) Economy and standard shipping both have maximum weight limits. It is possible that the weight of your package exceeds the limit weight.

2) In some weight ranges, the cost of economy/standard shipping may be higher than fast shipping. Therefore, the system will automatically close the economy/standard shipping options for you.

3) It is also possible that the country/region where you are located does not have the shipping companies we use. In these three cases, these two shipping options will not appear in your shipping options.

If no shipping method appears for your address, please contact support@customew.com so we can check destination coverage and the available options.

3. How Do You Deliver My Order?

1) Order and Select Courier Channel

2) Shipping: After production is completed, your order will be carefully sorted, packaged, and handed over to our partner international shipping company. You will receive an email with the waybill and tracking details.

3) Customs Clearance: When the package arrives in your country/region, customs will inspect it. Please note that international shipments may be subject to customs regulations, taxes, or duties in the destination country/region. We cannot control these additional costs, and as the recipient, you are responsible for complying with applicable laws and bearing any additional costs that may arise during customs clearance. If the buyer abandons or refuses the package, no refund will be given. We recommend that you comply with local regulations as soon as possible before the package is discarded or destroyed (customs usually allows 7 to 14 working days).

4) Delivery

4. Which Shipping Addresses Are Not Supported?

Post office box and package locker addresses
Military (APO/FPO/DPO) addresses
Incomplete or incorrect shipping information may lead to delivery failure, and our after-sales service will not be available.

5. Can I Change the Shipping Address After Placing an Order?

If you need to modify the shipping address, please contact our responsible business representative as soon as possible. The business representative will provide you with a solution based on the actual situation.
If the order has not yet been shipped: The address can be changed normally.
If the order has already been shipped: The business representative will contact the courier company to see if the address can be changed. If it is possible to modify the address, you may need to pay a redirection fee.

6. When Can I Request Support for a Shipping Problem?

Refunds or replacements for shipping problems are available under Article 5 of our Refund Policy, subject to its exclusions and claim requirements. Eligible situations include:

A package is confirmed lost by YunExpress or SF Express.
A package is returned to sender because of a carrier or postal office error.
A package has had no tracking updates for more than 30 days.

For packages that have not been delivered, please contact us when one of these conditions applies. All customers have 60 calendar days from delivery to request support for eligible quality, incorrect-item, missing-item, or shipping issues.

Delays alone do not automatically qualify for a refund. The exclusions in Article 6 of the Refund Policy apply, including incorrect or incomplete shipping information, refusal of delivery or required customs payments, and packages marked delivered but subsequently stolen or missing.

7. What If My Tracking Has Not Updated?

Please check your tracking number and the carrier's tracking page. Some shipping services update only after the package reaches the destination country. If you are concerned about a delay, contact support@customew.com with your order number and tracking number so we can investigate.

If the carrier confirms the package is lost, it is returned because of a carrier or postal office error, or tracking has not updated for more than 30 days, you may request a refund or replacement under Article 5 of our Refund Policy. Please include any supporting tracking records.